SS Exchange – Frequently Asked Questions (FAQ)
Welcome to the SS Exchange Help Centre. Below you'll find answers to the most frequently asked questions about our sports betting exchange, live casino, registration, deposits, withdrawals and more. If you can't find what you're looking for, contact our 24/7 support team on WhatsApp at +91-89890-46863.
📋 Getting Started
Registration & Account FAQs
How do I create an SS Exchange account?
Creating an SS Exchange account is simple. Click "Register" on ssexch-io.com or WhatsApp us at +91-89890-46863. Provide your name, mobile number and preferred username. Your account is activated instantly — no KYC documents required. Alternatively, message us on WhatsApp and our team will set up your ID immediately.
Is there a KYC (Know Your Customer) process?
One of the key advantages of SS Exchange is that we do NOT require KYC documents to start betting. Simply register with your phone number and you can start wagering immediately. This is one of the reasons why SS Exchange is India's most popular betting exchange.
Can I have multiple SS Exchange accounts?
No. Each user is permitted only one SS Exchange account. Creating multiple accounts is a violation of our Terms & Conditions and may result in account suspension and forfeiture of winnings.
What is the minimum age to use SS Exchange?
You must be at least 18 years old to register and bet on SS Exchange. We take responsible gaming seriously and strictly prohibit anyone under 18 from accessing our platform.
How do I reset my SS Exchange password?
Click "Forgot Password" on the login page and enter your registered mobile number. You will receive an OTP to reset your password. Alternatively, contact our WhatsApp support for immediate assistance.
💰 Deposits & Withdrawals
Banking FAQs
What payment methods does SS Exchange accept?
SS Exchange accepts UPI (PhonePe, GPay, Paytm UPI), Paytm Wallet, PhonePe, NEFT, IMPS and direct bank transfer. We work with over 10 major Indian banks including HDFC, ICICI, SBI, Axis Bank, IDBI Bank, Punjab National Bank and more.
What is the minimum deposit on SS Exchange?
The minimum deposit on SS Exchange is just ₹100. There is no maximum deposit limit. Deposits are processed instantly and appear in your account within seconds for UPI payments.
How long do withdrawals take on SS Exchange?
Withdrawals via UPI, Paytm and PhonePe are typically processed within 5–30 minutes. NEFT and bank transfers may take 1–4 hours. Same-day withdrawals are available Monday through Sunday, 24/7.
What is the minimum withdrawal amount?
The minimum withdrawal amount on SS Exchange is ₹500. There is no maximum single withdrawal limit, though very large withdrawals may require manual processing which can take additional time.
Are there any fees for deposits or withdrawals?
SS Exchange does not charge any fees on deposits or withdrawals. Your full deposit amount is credited to your account and your full withdrawal amount is sent to your bank. Any banking fees charged by your own bank are outside our control.
🏏 Sports Betting FAQs
Betting FAQs
What is the difference between Back and Lay betting?
Back betting means you bet FOR a selection to win (like traditional betting). Lay betting means you bet AGAINST a selection — you act as the bookmaker and win if the selection does NOT win. SS Exchange offers both options on every market.
What sports can I bet on at SS Exchange?
SS Exchange covers cricket (IPL, PSL, international), football (EPL, Champions League, La Liga, ISL), tennis (ATP, WTA, Grand Slams), basketball, horse racing (UK, Irish, Indian, Australian), greyhound racing, kabaddi (PKL), hockey, boxing and MMA — plus virtual sports.
Can I cancel a bet after placing it?
Pre-match bets can be cancelled before the event begins by going to My Bets and clicking Cancel. Once an event goes live (in-play), bets cannot be cancelled. You can, however, trade your position by placing an opposing bet.
What is in-play (live) betting?
In-play or live betting means you can place bets after an event has started. Odds update in real time as the game progresses. SS Exchange offers live betting on all major cricket, football, tennis and horse racing events.
How are winnings calculated on SS Exchange?
For Back bets: Profit = Stake × (Odds - 1). For example, ₹1,000 at odds of 2.5 wins ₹1,500 profit (total return ₹2,500). For Lay bets: You receive the backer's stake as profit if they lose; your liability = Stake × (Odds - 1). All calculations are shown before you confirm any bet.
🎰 Casino FAQs
Live Casino FAQs
How many casino games does SS Exchange offer?
SS Exchange offers over 5,000 casino games including live dealer games (Andar Bahar, Teen Patti, Roulette, Blackjack, Baccarat, Dragon Tiger), online slots, video poker, virtual sports and more — all accessible from a single account.
Are the casino games fair?
Yes. All casino games on SS Exchange use certified random number generators (RNG) for digital games, and real physical equipment (cards, roulette wheels) for live dealer games. Our providers are internationally licensed and regularly audited by independent testing agencies.
What is RTP (Return to Player) in casino games?
RTP is the percentage of all wagered money that a casino game pays back to players over time. For example, a 97% RTP means ₹97 is returned for every ₹100 wagered on average. Blackjack (99.5%), Baccarat (98.9%) and Andar Bahar (97.85%) offer among the best RTPs.
🎁 Bonuses & Promotions
Bonus FAQs
What is the SS Exchange welcome bonus?
New SS Exchange users receive a 100% match bonus on their first deposit, up to ₹10,000. To claim, use bonus code SSEXCH100 when registering. Wagering requirements of 3x the bonus amount apply before withdrawal.
Is there a weekly cashback promotion?
Yes! Existing SS Exchange users receive 10% weekly cashback on net losses in the live casino section. Cashback is credited every Monday for the previous week's activity. No wagering requirements on cashback bonuses.
Are there special bonuses for IPL cricket betting?
SS Exchange runs special IPL-season promotions including enhanced odds, free bets on selected matches, and special cashback offers. Follow our WhatsApp channel and social media for the latest IPL offers each season.
Still have questions? Our 24/7 customer support team is here to help. Contact us on WhatsApp: +91-89890-46863 or email ssexchofficial@gmail.com for immediate assistance.