Privacy Policy – SS Exchange Mobile (ssexch-io.com)

Last Updated: April 2025

At SS Exchange (ssexch-io.com), we take your privacy extremely seriously. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it. By using our services, you agree to the data practices described in this Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Information You Provide

Registration data: Name, mobile number, date of birth, email address
Financial data: Bank account details, UPI IDs, payment history for transaction processing
Communication data: WhatsApp messages, emails and live chat conversations with our support team
Identity verification: Where required, government-issued ID documents

1.2 Information Collected Automatically

IP address, device type, browser type and operating system
Pages visited, time spent on each page, clicks and interactions
Betting history, casino game history and transaction records
Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

SS Exchange uses your personal data for the following purposes:

Account management: To create, verify and manage your SS Exchange account
Service delivery: To process bets, casino games, deposits and withdrawals
Customer support: To respond to your queries and resolve disputes
Security: To detect and prevent fraud, money laundering and terms violations
Responsible gaming: To monitor gambling patterns and intervene when problem gambling is detected
Legal compliance: To comply with applicable laws and regulations
Marketing: To send you relevant promotions (only with your consent; you can opt out at any time)
Analytics: To improve our platform and user experience

3. Data Sharing and Disclosure

SS Exchange does NOT sell your personal data to third parties. We share your information only in the following limited circumstances:

Payment processors: To process deposits and withdrawals (UPI providers, banks)
Gaming software providers: To deliver casino and betting products
Legal authorities: When required by law, court order or government request
Fraud prevention: With fraud prevention agencies to protect users and the company
Business transfers: In the event of a merger, acquisition or sale, your data may transfer to the new entity

4. Data Retention

We retain your personal data for as long as your account is active and for up to 5 years after account closure, as required for legal and audit purposes. Betting and financial records are retained for 7 years to comply with financial regulations. You may request deletion of your personal data by contacting us, subject to legal retention requirements.

5. Cookies Policy

SS Exchange uses cookies and similar technologies to enhance your experience. Types of cookies we use:

Essential cookies: Required for the website to function (e.g., keeping you logged in)
Analytics cookies: Help us understand how users interact with our platform
Marketing cookies: Help us show relevant advertisements (only with consent)
Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

6. Security

SS Exchange implements industry-standard security measures to protect your data including SSL 256-bit encryption for all data transmission, secure password hashing, two-factor authentication, regular security audits and penetration testing, and restricted internal access to personal data on a need-to-know basis.

7. Your Rights

As an SS Exchange user, you have the following rights regarding your personal data:

Right to Access: Request a copy of all personal data we hold about you
Right to Correction: Request correction of inaccurate personal data
Right to Deletion: Request deletion of your data (subject to legal retention requirements)
Right to Opt-Out: Opt out of marketing communications at any time
Right to Data Portability: Receive your data in a structured, machine-readable format

8. Contact Us

For any privacy-related queries or to exercise your rights, contact our Data Protection team: Email: ssexchofficial@gmail.com | WhatsApp: +91-89890-46863. We respond to all privacy requests within 30 days.

FAQs – Privacy Policy

Does SS Exchange sell my personal data?

No. SS Exchange never sells, rents or trades your personal data to third parties. Your information is used solely to provide our services, ensure security and comply with legal requirements.

How can I delete my SS Exchange account and data?

Contact our support team on WhatsApp at +91-89890-46863 or email ssexchofficial@gmail.com to request account closure and data deletion. Note that some financial and betting records must be retained for 7 years under legal requirements.

Is my financial data safe on SS Exchange?

Yes. All financial data is encrypted using SSL 256-bit encryption. We do not store full card numbers or UPI PINs. Payment processing is handled by certified, PCI-DSS compliant payment gateways.